What happens if your order is returned to sender?Updated 4 months ago
There are several reasons why an order might be returned to the sender, including:
- Incorrect Shipping Address: If the address provided during checkout was incorrect or incomplete, the carrier may have been unable to deliver your package.
- Delivery Attempts: Our carriers require a signature for any order valued above $400 or more. Our carriers may make several attempts to deliver your package and if these attempts are unsuccessful, the package might be returned.
- Unclaimed Packages: If the package was held at a local delivery center or post office and wasn't claimed within the designated time frame, it could be returned.
Steps to Take When Your Order Is Returned to Sender
1. Review Your Tracking Information
The first step is to check the details of your order using the tracking number provided in your shipping confirmation email. This will give you insights into why the package was returned.
How to Check Tracking Information:
- Visit the carrier’s website and enter your tracking number.You should also be able to select the link in your shipping confirmation email.
- Review the delivery status and any notes or messages provided by the carrier.
This information can help you identify the issue and may be useful.
2. Contact Our Support Team
If your order has been returned to sender and you still wish to receive your items, please contact our support team at [email protected]. We’re here to help you resolve the issue and ensure you receive your order as quickly as possible.
When Contacting Support, Please Provide:
- Order Number: This helps us quickly locate your order in our system.
- Tracking Number: To review the carrier’s notes and delivery attempts.
- Correct Shipping Address: If the original address was incorrect or incomplete, please provide the correct address for reshipment.
3. Requesting a Replacement
Once you’ve contacted our support team, we will assist you in arranging a replacement for your order. Depending on the situation, we may also help you update your shipping address or choose a different delivery option.